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Help + FAQ

General:

What are your hours of operation?
Our customer service hours are 8:00 am to 4:30 pm Pacific Standard Time.
You may reach customer service at tel: 415-431-4731.

Where is your company located?
We are at 333 Alabama St., San Francisco, CA 94110.
Click to get driving directions.

Products/Ordering:

What types of products do you print?
We print just about anything on paper including posters, postcards, brochures, booklets, business cards, catalogs, labels and much more.

Can I place my order and have my graphic designer upload files separately?
Yes, you can place an order first and then have your graphic designer upload files later. Easy upload instructions are provided with each order.

Can I track my order history online or check on the status of an open order?
Yes, each user at your company who places orders can view their own order history. Click on a job to see its current status.

How do I get an instant quote?
First look at the catalog page and see the pricing for common items there. If you have an account on this web site, please log in and you will have the added "ESTIMATE" tab at the top of your page. Click the Estimate tab to put together a quick, general estimate. If you do not have an account, you may follow through the pages (even without uploading any art) before placing your order. Then at the last page before placing an order, you may alter papers, quantities, etc. and click the "UPDATE TOTAL" button for your estimate.

For a custom quote, please call or email in with your specifications and we will email back a formal quote for your review.

What if I want to order more than one version at the same time?
This is easily handled. Just provide the artwork, or the information and we will build your order. We can take a spreadsheet with data for thousands of employees and generate the order effortlessly.

What if I need my order shipped to more than one location?
Yes, we can provide custom fulfillment services and pack different quantities to be sent to hundreds of different locations. We can also insert additional components into the material we print.

I need my order in a few days. Can you help me?
One of our specialties is meeting deadlines that other printing companies cannot. We also have special shipping contracts and can often overnight freight for a lot less than you would normally pay. Please contact customer service for assistance with this type of order.

How long does it take to get a proof?
You will receive a digital proof within one business day after we receive your art files. If you want a hard copy press proof, we can arrange to have one ready for you to come in and review.

File Transfer:

How do I upload my files?
After you place your order, you will be directed to a file upload page. If you are not ready to upload your files at that time, you or your graphic designer can upload your files later.

What is the largest file I can upload?
We accept files up to 512 MB via our File Upload page. For files larger than this, please contact customer service for special file upload instructions.
 

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Phone: (415) 431-4731
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